Payment Policy

At Elorey Designs, we are committed to providing a secure, straightforward, and transparent payment experience for customers shopping on our website.

This Payment Policy explains the payment methods available at checkout, how payments are processed, how we handle payment issues, and the measures we take to help protect customer transactions.

1. Accepted Payment Methods

Elorey Designs accepts several secure payment methods available through our checkout.

Depending on your location, device, order, and payment provider, available payment methods may include:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

The payment methods available to you will be displayed during checkout before you complete your purchase.

2. Digital Wallet & Alternative Payment Methods

For additional convenience, Elorey Designs may support digital wallet and alternative payment options, including:

  • Apple Pay
  • Google Pay

Availability may vary depending on your device, browser, location, order details, and payment provider.

3. Currency

All prices displayed on the Elorey Designs website are listed in United States Dollars (USD $) unless otherwise stated.

The final order total, including applicable taxes, shipping charges, discounts, and other applicable costs, will be displayed before payment is completed.

4. When Payment Is Charged

Payment is due when you place your order.

Depending on the payment method and payment provider:

  • Payment may be charged immediately
  • Your payment may initially be authorized and captured shortly after the order is confirmed

Your order will generally proceed to processing after successful payment confirmation.

5. Secure Payment Processing

We take payment security seriously.

Payments are processed through trusted third-party payment providers and secure checkout systems. Payment information is transmitted using appropriate security measures during checkout.

Elorey Designs does not store full payment card numbers on our website.

Sensitive payment information, such as full card numbers and security codes, is handled by the applicable payment provider rather than being stored by Elorey Designs.

6. Payment Confirmation

After a successful payment and order submission:

  • You will normally receive an order confirmation email
  • Your order will move into the applicable processing stage
  • Your payment will be recorded by the relevant payment provider

If you do not receive an order confirmation, please first check your spam, junk, or promotions folder.

If you still cannot locate the confirmation, contact our customer support team.

7. Failed or Declined Payments

If your payment is declined or cannot be completed, you may try the following:

  • Check that your card information is correct
  • Confirm that your card has sufficient available funds
  • Confirm that your billing information is correct
  • Contact your bank or card issuer
  • Try another available payment method

If the problem continues, please contact us for assistance.

An order may not be completed until payment has been successfully authorized and processed.

8. Pending Payments & Temporary Authorization Holds

In some situations, your bank or payment provider may place a temporary authorization hold on your payment method.

A pending transaction does not necessarily mean that you have been charged twice. Temporary holds may be released automatically according to your bank or payment provider’s processing procedures.

If you believe you have been charged incorrectly or more than once, please contact us with your order details so we can review the situation.

9. Checkout & Technical Payment Issues

Occasionally, technical problems may affect the checkout or payment process.

These may include:

  • Payment page errors
  • Checkout loading problems
  • Failed transactions
  • Payment authorization errors

If this happens, please wait a few minutes, refresh the checkout page, and try again.

If the issue continues, contact our customer support team for assistance.

10. Fraud Prevention & Order Verification

To help protect customers and prevent unauthorized transactions, some orders may be subject to additional verification.

Elorey Designs may, where appropriate:

  • Review unusual or suspicious transactions
  • Request additional information to verify an order
  • Delay processing while payment information is reviewed
  • Cancel transactions that appear unauthorized or fraudulent

These measures are intended to help maintain a secure shopping environment.

11. Pricing, Taxes & Additional Fees

We aim to provide clear pricing throughout the shopping and checkout process.

The applicable order total will be displayed before you complete your purchase and may include:

  • Product price
  • Applicable taxes
  • Shipping charges, if applicable
  • Discounts or promotional adjustments

Elorey Designs does not intentionally add hidden payment processing fees.

However, your bank, card issuer, or payment provider may independently apply charges such as currency conversion fees, international transaction fees, or other banking charges. These charges are determined by your financial institution or payment provider.

12. Payment Disputes & Chargebacks

If you believe there is an error with a payment or charge, we encourage you to contact Elorey Designs first so we can review the transaction and assist you.

Please provide your order number and relevant payment information when contacting our support team.

If a formal payment dispute or chargeback is submitted, we may provide the relevant order and transaction information to the applicable payment provider or financial institution for review.

13. Contact Us

If you have questions about payments, billing, checkout, or a payment-related issue, please contact our customer support team.

Elorey Designs
Email: support@eloreydesigns.com
Address: 1320 Baltimore Ave, Kansas City, MO 64105, United States